Support2021-07-09T16:42:13+02:00

Help & Support

Please check if your question is covered and feel free to contact us at any time.

Frequently asked questions

How does the self-test with separat QR code sticker work?2021-07-12T00:19:39+02:00

After opening the test cassette, you stick the QR code sticker onto the test cassette. Then scan the QR code sticker and you will be redirected to our web app. You will then be asked to register and identify yourself with your photo ID and the camera of your smartphone. You perform the test according to the instructions in front of your running camera. After taking the sample, wait 15 minutes until the test result is visible. Then you take a picture of the test cascade with the QR code and the test result using the WebApp and receive your official certificate after just a few seconds. Of course, everything within the framework of the Data Protection Act. A positive test result is reportable based on the epidemic law.

How does the self-test with printed QR code work?2021-07-12T00:19:39+02:00

After opening the test cassette, scan the QR code printed on it and you will be directed to our web app. You will then be asked to register and identify yourself with your photo ID and the camera of your smartphone. You perform the test according to the instructions in front of your running camera. After taking the sample, wait 15 minutes until the test result is visible. Then you take a picture of the test cascade with the QR code and the test result using the WebApp and receive your official certificate after just a few seconds. Of course, everything within the framework of the Data Protection Act. A positive test result is reportable based on the epidemic law.

What happens with my data?2021-07-12T00:19:41+02:00

We take privacy protection very seriously and adhere to the EU-DGSVO (European Data Protection Regulation). The data is stored in encrypted form and cannot be viewed by us. In the event of a positive, reportable finding, the report is made to the responsible health authorities. In the case of PCR tests, the data is forwarded to the respective accredited laboratory via internal interfaces. The data is stored on servers in Germany for a maximum of 14 days for documentation purposes and then automatically deleted irrevocably.

Does the test hurt?2021-07-12T00:19:41+02:00

No. Sample collection is absolutely painless. For self-tests, with nasal and throat swab or with spit, depending on the product. For PCR tests by a 60 second mouth rinse.

How does the PCR test get to the laboratory?2021-07-12T00:19:41+02:00

Currently we have a cooperation with UPS Healthcare. The WebApp shows you the next drop-off location and time for sample collection.

What is the shelf life of the Tetskits?2021-07-12T00:19:41+02:00

We guarantee 24 months for PCR tests from the date of purchase. For the self-tests it is usually 18 months.

How exactly does the confirmation for authorities work? What do I have to do?2021-07-12T00:19:41+02:00

All I have to do here is carry the digital report in my smartphone or as a printed copy next to my ID card/passport.

Can I travel with the test result?2021-07-12T00:19:41+02:00

The negative result in digital form (or as a copy) shows my test result and enables border crossing if this is possible within the scope of the respective national regulations by a self-test or PCR result.

The result is recognized everywhere where a PCR laboratory result not older than 48 hours or a self-test not older than 24 hours is sufficient as proof of legitimacy.

Please note the respective regulations of the responsible foreign office.

Is the test officially recognized?2021-07-12T00:19:42+02:00

The result is recognized everywhere where a PCR laboratory result not older than 48 hours or a self-test not older than 24 hours is sufficient as proof of legitimacy.

Please note the respective regulations of the responsible foreign office.

Can I visit events or restaurants/etc. with the test result?2021-07-12T00:19:42+02:00

Yes, I can visit stores, gastronomy and religious and cultural events within the limitations of current regulations & ordinances.

How does the PCR test work?2021-07-12T00:19:42+02:00

After opening the testFRWD set, scan the QR code and you will be redirected to our web app. You will then be asked to register and identify yourself with your photo ID and the camera of your smartphone. You will perform the test according to the instructions in front of your running camera. This video will be used by the lab to determine your identity. After taking the sample, you send the set to one of our laboratories with our shipping partner and receive a digital medical laboratory report approx. 24 hours after receipt in the laboratory. Of course, everything is within the framework of the data protection law. A positive test result is reportable based on the epidemic law.

Contact us

Customer Service
support@identyme.eu

Global Headquarter
testFRWD GmbH
Berggasse 5
1090 Wien

E-Mail: office@testfrwd.me

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